Inside, learn what is driving the shift, why manual triage and disconnected systems struggle, and how to distinguish no-match outcomes, duplicates, suspected automation, confirmed spam, and requests that require human review. The brief outlines a connected approach to risk-based verification, no-record applicability checks, authorized-agent routing, deduplication, end-to-end fulfillment, and evidence capture.
Use this practical guide to align stakeholders, focus investment on the decisions that create the most manual effort, and move from reactive queue management to a more scalable DSR operating model.